Support

How can we help?

Questions about a match, your account or First To! Plus? Email us, send a message, or find a quick answer below.

Email us

We usually reply within 1–2 business days.

Or send us a message below. In the app: Profile, then Support, then Contact us.

Send us a message

We'll reply by email.

Manage your subscription

First To! Plus is billed by Apple or Google — change or cancel it in your store account.

  • On iPhoneSettings, then your name, then Subscriptions
  • On AndroidGoogle Play, then Payments & subscriptions, then Subscriptions
  • Restore purchasesIn the app, Profile, then First To! Plus, then Restore purchases

Delete your account

Deleting your account doesn't cancel First To! Plus — cancel it in your store account first.

Questions

Short answers.

The basics

Is First To! free?

Yes — First To! is free to play.

Do I need an account?

No — you can play as a guest straight away. Sign in with Google or Apple to play ranked, appear on the boards and keep your progress across devices.

How long is a match?

A minute or two for one game. A Collection match plays all five back to back in about twelve minutes.

How are results checked?

Every match is checked on our server — rounds, taps and times. Results can still depend on your device and connection, so play fair and rematch often.

Opponents and boards

Who can I play?

Anyone online with Quick match, a friend from your list or with a room code, or an AI.

How do the AIs work?

Pick Easy, Medium or Hard. They play by the same rules as you. AI matches are never ranked, but your personal bests still update.

How do I join a friend’s room?

Tap Enter code on the Friends tab and type the room code, or scan the QR on your friend’s screen.

How do the boards work?

Each game scores you on how close, how fast or how few. Your best Quick match counts toward the daily and weekly boards. Friend and AI games only count toward your personal bests.